Popular Articles

  1. Gmail for two-factor authentication

    Learn how to set up an App Password for use with Google SMTP.
  2. February 22, 2019

    Features Subscriptions full release, coming out of beta Added 2 new article merge codes: — returns all parent category IDs in comma separated list Bug fixes...
  3. Our new Getting Started Guide!

    We've just published a totally rewritten Getting Started Guide, which contains a ton of new best practice guidance, templates, and resources.
  4. Manage Articles filters: now with Included and Excluded Tags filters

    In Manage Articles, we've renamed the existing Tags filter to "Included Tags" and added a new "Excluded Tags" filter. Learn more about these changes so you can start using them in your filters!
  5. The KnowledgeOwl app vs. a knowledge base

    Learn the difference between the KnowledgeOwl app and your knowledge base--and how to access each.
  6. Login issues due to unsecured sites/non-SSL

    We've had reports from several customers of issues logging into their knowledge base. In most cases, this seems to crop up when folks are using Chrome, but we have seen it occasionally in other browsers. This might be you if: You're using Chrome ...
  7. Tag search

  8. New feature: Restore deleted files in File Library 📁

    You can now restore deleted files from the File Library.
  9. SAML SSO authors: new welcome email

    New authors set to author login type "SAML login via knowledge base" will now receive welcome emails with their SAML login URLs.
  10. Article Favorites: Now in the table of contents

    You can now add Article Favorites to your table of contents by checking a box--no code or HTML required!