Popular Articles

  1. Nat'l 🥃 Anisette Day bug fixes

    These fixes address bugs with Widget 2.0, accessibility attributes for buttons, tag and file label deletions, article blurbs, and one of our contact us links.
  2. Versions part one

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  3. Updates to shared content article messages

    We've updated shared content article messaging to explicitly identify parent/child status.
  4. Versions now display in reverse chronological order

    We've added an Active Version section and flipped the order so that newest versions are at the top--rather than the bottom--of the Versions list.
  5. API update: POST call for tags defaults to "active" status

    POST calls for tags now get default status=active.
  6. World Elder Abuse Awareness Day Bug Fixes

    These fixes address bugs with knowledge base performance, shared/synced articles and categories, article editor copy/paste, Manage Articles filters, and the UI wording for editing synonyms.
  7. 🍉Nat'l Watermelon Day bugfixes

    These fixes address bugs with versions, rearranging categories, and updating the knowledge base welcome to text.
  8. Search Settings consolidation

    We've moved all search-related settings into Settings > Search and updated the wording to be clearer.
  9. 13 May 2021 feature enhancements and bug fixes

    Feature enhancements affect the category controls in the editor screens and SSO ID matching; bug fixes address issues with table of contents category displays and snippet API call variable caching.
  10. Open and edit versions

    Learn how to navigate around the Versions list.