Popular Articles

  1. Set your own wrapper for Widget 2.0

    You can now specify your own div wrapper for Widget 2.0 to open within, giving you greater control over placement and height.
  2. Topic display: Change Quick Links style and/or add header

    Want to style your topic display category Quick Links section your own way? Use the styles we use as a baseline to change yours!
  3. Get the most out of search

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  4. Webhooks

    We are excited to announce the addition of webhooks which can be used to receive notifications about activity in your account. Add and manage your webhooks by going to Your Account → Webhooks Webhooks for Slack Does your organization use Slack ...
  5. Int'l 😺 Cat 😺 Day bug fixes & enhancements

    These fixes address bugs with Widget 2.0 navigation, Settings > PDF, Wistia video embeds, Manage Articles CSV Export, and private domains. Plus cat photos.
  6. Modern Widget bug fix for openArticle with anchors

    We've fixed a bug in Modern Widget when using the openArticle function with hyperlinks with anchor text in them.
  7. Nat'l Compliment Day 🤝 bug fixes

    These fixes address bugs with relevance sort in Manage Articles and the knowledge base copying process.
  8. Star Wars Day bug fixes

    These fixes address bugs with Style Settings preview, individual article PDFs with Wistia embeds, copying a knowledge base, custom content categories, and the version Make Visible to Groups option.
  9. How to update files and images

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  10. Mid-October 2020 bugfix round-up

    These fixes address bugs on Contact Form Reporting, Manage Articles bulk editing, Autosuggest + Reader Group restrictions, snippet editing, and version ready for review messaging.