Release notes

When only one recommended article is set for a page, use this setting so that the widget opens directly to that article.

We've added a text field so you can track the purpose/use of your API keys, and edit existing keys' permissions.

If you insert a link to your contact form, you can use URL parameters to prepopulate the subject, details, name, and email fields of the contact form.

Fixes to bugs with updating a credit card and plans not properly displaying.

We've moved all search-related settings into Settings > Search and updated the wording to be clearer.

You can now rollback to the three previous saves of Settings > Style.

When snippet merge codes are used in article and category titles, Widget 2.0 properly replaces the merge code with the snippet's body.

You can now completely exclude an entire category and all its content from search results.

You can now set up your reader welcome emails and reader password reset emails to be sent through an SMTP provider.

Two small changes for today: In the reader bulk importer , we discovered that if you had the same reader name twice, but one of the rows had trailing blank spaces, the bulk reader importer wouldn't identify them as duplicates. It would strip the t...

We're now integrated with Let's Encrypt to provide free, auto-renewing SSL certificates to all of our customers.

We just recently announced the ability to use Manage > Bulk Edit to publish versions marked "ready for review." One of our customers testing the new feature noticed some glitches with the version notes field when articles were bulk published. In s...

These updates add new Bulk Edit options for versions and excluding articles from search and navigation, plus fix several bugs with Manage and custom author roles.

We've added internal category titles so you can set a separate internal administrative title for categories to avoid confusion.

We released some bug fixes for linked content that impacts the content itself as well as the suggest API endpoint. Linked content is content that is automatically synchronized within KnowledgeOwl--updating it in one place will automatically update ...

Widget 2.0 now properly hides hidden categories from breadcrumbs

We've added a new option in Settings > Basic to help maximize your SEO: the option to 301 redirect URLs ending with a trailing slash to non-trailing slash.

Fixed apostrophes in remote-auth and remotelogin; disabled option to revert to http: for most customers; ending support for the Kayako contact form integration.

Parentheses are no longer supported in glossary terms (just in definitions); we've also updated how multi-word glossary terms auto-highlight in relation to single-word terms.

We've had reports from several customers of issues logging into their knowledge base. In most cases, this seems to crop up when folks are using Chrome, but we have seen it occasionally in other browsers. This might be you if: You're using Chrome ...