Release notes

We fixed an issue preventing the contactForm.submit API webhook from properly firing when Zendesk or Freshdesk contact form integrations were used.

The login link on new knowledge bases is now more strongly tied to the "Add a reader login / logout link" Basic Setting.

Bug Fixes API-based webhooks for contact form submissions were previously firing for all knowledge bases even when only specific knowledge bases were selected in the webhook. We fixed the logic here so that the webhook will only fire for the sel...

This week, Chrome version 80 is rolling out changes to how third-party cookies are used . The change will outright block third-party cookies that don't meet certain requirements. In anticipation of this change, we updated a number of the third-par...

Bug Fixes Ratings report - deleted articles : One of our sharp-eyed Reporting authors noticed that deleted articles and categories that had received ratings before they were deleted still sometimes showed up in the Article Ratings Report in t...

Bug Fixes It's not often I have to say this, but: yesterday we released some SEO changes designed to remove trailing slashes from URLs that did not go well. First, we noticed some issues with search. Then, we discovered that a couple customers' c...

The team's been moving right along trying to make a number of small fixes and improvements in February. (It's a short month, so we're trying to be sure we make the most of it.) Here are a few more goodies we released last night: Feature Requests ...

Bug Fixes app.knowledgeowl.com  login : If you don't enter a username or password, the screen now throws a warning that you need to do so. Import content : We rolled out new custom role permissions a few weeks ago, including splitting out ...

Bug Fixes Knowledge base icons:  We had reports from a couple customers of occasional, intermittent missing icons in their knowledge bases. We load all default knowledge base icons through FontAwesome. Previously, we'd been using a CDN to load th...

Bug Fixes Widget 2.0 and Internet Explorer: Widget 2.0 is now compatible with Internet Explorer 11. (So those of you using app.knowledgeowl.com from within Internet Explorer, the Help navigation link now properly opens the widget!) Version...

Bug Fixes Manage exports:  In Knowledge Base > Manage , filters that returned a huge number of articles (over 19,000) sorted by Article Name were not successfully generating CSV exports. (Sorts on other fields, like the dates, were generating pr...

New save button options, last activity for authors, and a fix for a copy knowledge base bug.

Bug Fixes Tag searches (searches using the ":" to search tags rather than text) were only returning one page of search results. Now you'll have the same type of pagination with tag results as you have for full text search results. ...

As you might be doing, we made an effort to tidy up around KO to finish out 2019, so we released a few small changes that had been in our to-do list. We hope they make the start of 2020 a bit more hopeful for you. Feature Requests For PDFs (indiv...

Feature Requests Customers using the Minimalist theme can now change the width of the slideout Table of Contents . ...

These changes fully enforce alphabetical order on author dropdowns, knowledge base lists, and author roles, and fix bugs with the API and Modern Widget.

Feature Requests Previously, for publicly-available content, selecting the "Exclude from search results" option for content would remove it from search within KnowledgeOwl but might still lead to Google search indexing it. Selecting that option no...

We're excited to announce the beta release of our new embeddable web widget: Widget 2.0 Embed your knowledge base in your company website, intranet, ticketing portal, or application. New Features, New Look Widget 2.0 has a new look and feel a...

Bug Fixes Navigating to a category from the "Recommended Page Report" in the widget reporting section of the application was not taking authors to the correct place In the Widget 2.0 beta, there was no way to customize the thank you text after en...

Bug Fixes Setting certain article fields to 'false' via the API were not being handled correctly