06/17/2021Kate Mueller
These fixes address bugs with custom content category versions, Widget 2.0 anchors, Standard PDF export, and copying knowledge bases.
06/17/2021Kate Mueller
We're proud to share a much more attractive and detailed article revision comparison display and updated documentation to go with it!
06/16/2021Kate Mueller
These feature enhancements add a category column to Manage Articles, add search-less contact form submissions to Contact Form Reporting, and change the update times for the Popular Articles Report.
06/15/2021Kate Mueller
These fixes address bugs with knowledge base performance, shared/synced articles and categories, article editor copy/paste, Manage Articles filters, and the UI wording for editing synonyms.
06/10/2021Kate Mueller
These fixes address bugs with reader groups, the Zendesk Contact Form integration, secure file library, Widget 2.0 snippets, and redirect articles.
06/02/2021Kate Mueller
Direct links to files stored in knowledge bases with Secure File Library storage enabled will now prompt end-users to login to the knowledge base instead of throwing an Access Denied error.
06/02/2021Kate Mueller
This change makes it easy to copy the URL or directly view a version that's been Made Visible to Groups.
06/01/2021Kate Mueller
These fixes address bugs with HTML and PDF exports, author team deletions, Google SMTP relay settings, the contextual help widgets and shared content categories.
05/20/2021Kate Mueller
These fixes address bugs with shared content articles and widget search, Tag Library tag creation, and shared content article breadcrumb behavior.
05/13/2021Kate Mueller
We've added a category filter to the Manage Articles custom filters. Learn where it is and how to use it!
05/13/2021Kate Mueller
Feature enhancements affect the category controls in the editor screens and SSO ID matching; bug fixes address issues with table of contents category displays and snippet API call variable caching.
05/11/2021Kate Mueller
In Manage Articles, we've renamed the existing Tags filter to "Included Tags" and added a new "Excluded Tags" filter. Learn more about these changes so you can start using them in your filters!
04/29/2021Kate Mueller
These enhancements and fixes impact shared content articles, reader approvals, revision history, widget settings, and more!
04/20/2021Kate Mueller
We've released a rewrite of the permissions framework in Article Editor, Category Editor, and the Articles interface. These changes may impact customers using custom roles + custom content categories.
04/15/2021Kate Mueller
These fixes address bugs with shared content articles, reader welcome emails for approved readers, and table of contents category-hiding logic.
04/08/2021Kate Mueller
We've added reCAPTCHA V3 to the Contextual Help Widget 2.0 Contact tab. It's automatically added for customers with KO subdomains; those with private domains will need to add their own reCAPTCHA key.
04/07/2021Kate Mueller
These fixes address bugs with searching the Readers page, app login security tokens, and glossary definitions containing hyperlinks.
03/18/2021Kate Mueller
These fixes address bugs with article caching, numeric permalinks, and Modern Widget, plus streamline the interface of the bulk reader Import Options screen.
03/17/2021Kate Mueller
We gave the Readers page a Manage Articles-style makeover, adding standard and custom filters, a more nuanced CSV export, and some more streamlined workflows.
03/09/2021Kate Mueller
These fixes address bugs with child shared content articles in topic display categories and smooth some rough edges on the new Archived status.