Release notes

A record of all notable changes made to KnowledgeOwl since March 15, 2017.
You can also view our roadmap to see some of our largest upcoming projects.

Happy Hall-owleen bug fixes

10/30/2020Kate Mueller
These fixes address bugs with the Snippet Library search, Redirect to File button, custom roles without delete category permissions, article view counts, and our API $and statements.

Inherited reader group restrictions now shown in editor

10/23/2020Kate Mueller
We've added an Inherited Groups section to the editor so you can see any reader group restrictions the content is inheriting from its parent categories!

Mid-October 2020 bugfix round-up

10/19/2020Kate Mueller
These fixes address bugs on Contact Form Reporting, Manage Articles bulk editing, Autosuggest + Reader Group restrictions, snippet editing, and version ready for review messaging.

Topic display category PDF refreshes

10/16/2020Kate Mueller
We've added clearer messaging so you know when a topic display category PDF needs regenerating, and you can control when it is regenerated by deciding when to resave it.

Updates to shared content article messages

10/16/2020Kate Mueller
We've updated shared content article messaging to explicitly identify parent/child status.

More options for Link to Article creation

10/14/2020Kate Mueller
We've added fields for Link Title and Link Name so they match other hyperlinks, and we're automatically populating those with the article's name.

Widget 2.0 bug fixes/performance improvements

10/13/2020Kate Mueller
We improved load times for articles and categories with large files and images, and fixed bugs with the openArticle and openCategory methods.

New editor keyboard shortcuts for text formatting

10/13/2020Kate Mueller
We've expanded keyboard shortcuts to include shortcuts for paragraph, preformatted text, div, and blockquote.

Manage Articles CSV export updates

10/12/2020Kate Mueller
We've added a new field for URL redirects and updated the name of another field.

New custom role permission: edit articles in bulk

10/08/2020Kate Mueller
We've made the Manage option to Bulk Edit articles a separate permission available to custom author roles.

8 October bugfix round-up

10/08/2020Kate Mueller
These fixes impact version messages, duplicate old link/permalink detection, subscription already-subscribed messages, 404 page title tags, the updated articles page, and Modern Widget openArticle().

Unsaved change protections in the Article Editor

10/07/2020Kate Mueller
We're now leveraging a browser pop-up to warn you of all unsaved changes in the Article Editor.

Category save options just got fancier

10/07/2020Kate Mueller
We've added the expanded save options with default save action + the floating save bar footer to the category editor.

Manage Articles update: Select all in filter + new progress bar

09/25/2020Kate Mueller
We've added a "select all articles in current filter" option and a more detailed progress bar for large-scale bulk edits.

September 2020 bug fix round-up

09/24/2020Kate Mueller
These fixes impact shared content category deletions, snippets with forms, topic display category PDFs, URL redirect categories in the table of contents, webhook URLs, and Widget 2.0 navigation.

New file label functionality & permissions

09/22/2020Kate Mueller
We've created a separate library for File Labels so that you can create, edit, delete, and merge file labels to better manage your File Library (and some new permissions to go with it).

Article editor now has a floating footer save button

09/08/2020Kate Mueller
We've added a floating footer to the article editor so you can always get to the Save, Preview, and Back buttons easily.

Versions + Version Notes now in draft and deleted articles!

09/08/2020Kate Mueller
You can now create versions and version notes in unpublished articles; we added an "Active" callout to identify the active version in an unpublished article; and we changed some wording.

Reporting update: Reset article view information

09/02/2020Kate Mueller
Reset view data for individual articles or all articles in your knowledge base.

Important updates for our GDPR customers, Sept. 2020

09/02/2020Kate Mueller
Learn about the changes we've made in response to the July 2020 CJEU decision invalidating Privacy Shield as a GDPR compliance mechanism.