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Learn how to customize the colors and border of your article details/summary blocks.

You can use other Font Awesome icons or upload your own icons, too.

Learn about the four levels of author permissions in KnowledgeOwl: admin rights, knowledge base roles, author teams, and reader groups.

We’re owl here to help!

To delete a knowledge base you no longer need: Select the owl in the top left of the navigation bar or

into two sections: First 10-15ish minutes : a walkthrough of whatever the topic is, led by one of our owls

Each knowledge base has its own unique KnowledgeOwl subdomain, like ours is support.knowledgeowl.com … You can also set up a private domain (your own custom URL with no reference to KnowledgeOwl) and point

An author is someone who can log in to KnowledgeOwl and create content. Learn more about the different permissions options available.

How to view the report To open the Pageviews report: Go to Reporting > Owl Analytics . … Segmented visits log is only available if you don't Turn off visits log & visitor profiles in KB settings > Owl

How to view the report To open the Page titles report: Go to Reporting > Owl Analytics . … The Logs report is only available if don't Turn off visits log & visitor profiles in KB settings > Owl

Use webhook notifications to generate API object data to build your own alerting integrations with other

Learn how reader groups inherited from categories work and how you can refine them.

Docs in progress We don't yet have documentation on our new email notifications feature, but they're coming soon!

Learn how to update the permalink of an article or category.

Learn all about the Inline styles available in the article editor, what they do, when to use them, and how to style them.

Linus the owl : Uses the KnowledgeOwl logo mascot, Linus. … Choose from one of three options: Speech bubble (default) Linus the owl : The KnowledgeOwl mascot. … To make it more your own, consider customizing the chatbot in these two ways: Customize the default text

require the assistance of someone in your IT department (or you might have reached out to our support owls … You're welcome to create a copy of this to use for your own purposes: https://docs.google.com/spreadsheets

How to view the report To open the Exit pages report: Go to  Reporting > Owl Analytics . … The Logs report is only available if don't Turn off visits log & visitor profiles in KB settings > Owl

Learn how to manage information stored in KnowledgeOwl that may contain PII or other classes of information impacted by GDPR.

Learn how to create a new customized text string or edit an existing customized text string.