Release notes

Set custom response rules for your AI Chatbot to route inquiries and automate responses. Control triggers, direct traffic, and improve customer experience.

New improvements released: Semantic search and AI chatbot are now available on all accounts, and you can now search within your CSS.

These updates include further improvements to the URL checker and the AI chatbot and fixes for the HTML zip export and copy knowledge base functions.

Earn $500 for each customer referral. Share your unique link, watch them become a paid customer, and collect your reward after 3 months. Here's how the new referral program works.

Control your knowledge base crawling with customizable robots.txt settings. Allow or block AI bots and search crawlers to protect your content and optimize SEO.

We've transitioned Advanced search to be a full Find and replace so you can easily update terms or phrases in bulk.

We've revamped the broken link checker to check all URLs, include src attributes to help you detect broken images and videos, and more!

These releases include improvements to our AI Chatbot reporting, AI chatbot wildcard and multiple domain support, URL redirect improvements, and version activation via the API. And as a bonus: shelter pet photos from the KnowledgeOwl team.

These notes address AI chatbot fixes, new content imports from Helpjuice and Document360, glossary highlighting controls, and our new editor.

Try out the redesigned article editor! We've taken a streamlined approach which is radically different from the current editor, and we know that's a big change. Give us your feedback and help us make it the best we can before we officially release it.

These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.

We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.

These fixes address bugs with the HTML zip export and email notifications. We also added a Document360 importer!

Say hello to our new Owl Analytics Export API for exporting your analytics data into third-party tools of your choice. Available to Business and Enterprise subscribers.

Imports, imports, and more imports! We've added a HubSpot importer, a generic CSV importer, and some import options when we don't have the tool you need. Plus we made the imports page prettier.

These bugfixes address issues with glossary terms and the table of contents and snippet rendering optimization. Plus we've added AI agent tracking in Owl Analytics!

These fixes address issues with related articles not working in private knowledge bases and the widget, along with broken links within custom content categories in the widget.

End the year on a high note! These fixes address issues with widget contact forms and video playback issues, HTML exports, and improved how our AI Chatbot cites its sources.

These notes address bugfixes for our contextual help widget and article import tool, as well as improvements to bulk editing in Manage and data export in Owl Analytics.

These fixes address bugs for Word imports, video playback with secure files, glossary styling, file references, and UI improvements.