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require the assistance of someone in your IT department (or you might have reached out to our support owls … You're welcome to create a copy of this to use for your own purposes: https://docs.google.com/spreadsheets

Linus the owl : Uses the KnowledgeOwl logo mascot, Linus. … Choose from one of three options: Speech bubble (default) Linus the owl : The KnowledgeOwl mascot. … To make it more your own, consider customizing the chatbot in these two ways: Customize the default text

How to view the report To open the Exit pages report: Go to  Reporting > Owl Analytics . … The Logs report is only available if don't Turn off visits log & visitor profiles in KB settings > Owl

For example, for the chatbot in our Support KB, we use "friendly and helpful, uses occasional owl puns

If you're using AI coding assistants to interact with your knowledge base, use this guide for tips, tricks, and common gotchas to keep your process running smoothly.

You'll be flying solo Only use this option if you have your own developer resources; our support team … To wrap the widget in your own div: Create the div to house the widget and style it as you'd like. … top navigation or some other layout that this full-height righthand behavior isn't ideal, create your own

and display title = We Love Owls (WLO) ). … great for these situations: Display the full term with an acronym in parentheses (e.g. term = We Love Owls

How to view the report To open the Downloads report: Go to  Reporting > Owl Analytics . … Segmented visits log is only available if you don't Turn off visits log & visitor profiles in KB settings > Owl

How to view the report To open the Entry pages report: Go to  Reporting > Owl Analytics . … The Logs report is only available if don't Turn off visits log & visitor profiles in KB settings > Owl

How to view the report To open the Overview report: Go to  Reporting > Owl Analytics . … Refer to Export data from Owl Analytics  for more detailed instructions on using this feature. 3: Export

Learn how to manage information stored in KnowledgeOwl that may contain PII or other classes of information impacted by GDPR.

Learn how to create a new customized text string or edit an existing customized text string.

Make it your own You can change the "Sort by:" text label or the labels for the dropdown values using

KnowledgeOwl creates an article's URL (permalink) from its title when you create it. Learn the rules it follows and how to rename a URL without breaking old links.

Read Chief Executive Owl Marybeth Alexander's explanation of this choice on our blog: Is it “knowledge

at writing meta descriptions, consider using our feature to  Generate article meta description with Owl … the chatbot clear context, while a heading like "Overview" or "Step 3" doesn't tell it much on its own … content (how-to + FAQ + troubleshooting for the same feature), but give genuinely distinct topics their own

if you're struggling to get your images to display properly--our support owls would be happy to help!

"Linus Owl"}}, "sender_email": {{submitter's email address, e.g. … "Linus Owl (linus@knowledgeowl.com)"}}, "status": "pending", "article_id": {{article or category id}} … "Linus Owl (linus@knowledgeowl.com)"}}, "status": "deleted", "article_id": {{article or category id}}

To delete your knowledge base and start over: Select the owl in the top left to go to your dashboard.

Make it your own Want to change the look and feel of that callout box?