01/24/2023Kate Mueller
We added better validation and messaging to PUT and POST calls on article and category endpoints, and updated their boolean fields to use proper boolean rather than strings.
01/17/2023Kate Mueller
Our first major new feature of 2023 (and our first formalized beta feedback process): the Customize Text Tool! Customize some of the default text strings displayed in your live knowledge base.
12/29/2022Kate Mueller
These fixes address bugs with creating duplicate authors, the New Articles List, and the Support theme subcategory display.
12/28/2022Kate Mueller
File references in articles, categories, snippets, and Style > Settings will be tracked moving forward. Contact our team to run a one-time reindex to track existing references!
12/23/2022Kate Mueller
With this feature, each reader can favorite up to 10 articles by clicking a star next to the title, and you can choose where to display that list of favorites back to them.
12/06/2022Kate Mueller
These fixes address bugs with Search glossary snippets, Manage Articles, Published Articles with 0 Views Report, Version Edit in App, Contact Form email addresses, and locked reader accounts.
11/30/2022Kate Mueller
See how you can use the icon-actions merge code to tidy up your Article HTML template.
11/30/2022Kate Mueller
We're excited to announce a new homepage layout that displays category icons, a new category icon picker, and a new starting theme for new-from-scratch knowledge bases.
11/30/2022Kate Mueller
We've upgraded app.knowledgeowl.com and all customer knowledge bases to use Font Awesome 6. The world is your icon.
11/28/2022Kate Mueller
We've fixed a bug that was preventing subscription notification emails from going out to SSO readers logging in to multiple knowledge bases.
11/07/2022Kate Mueller
We've removed the email address format enforcement when editing SSO readers.
11/07/2022Kate Mueller
Broken Links Report now has an explicit custom author role permission and gets three new columns: Link Type, Author, and Last Modified Author.
10/27/2022Kate Mueller
Deleting tags from articles and deleting reader groups from authors was causing some issues when multiple tags/groups were assigned.
10/19/2022Kate Mueller
We had an issue with subscription notification emails scheduled to go out at 9am EDT and 10am EDT; that issue was resolved and subscriptions resumed proper generation on 19 October.
10/17/2022Kate Mueller
We've updated how the contextual help widget caches key resources to try to keep it performing well. You may see slight delays with updating some widget settings.
10/07/2022Kate Mueller
These fixes address bugs with the Broken Links Report, SSO attribute mappings, shared content category creation and URL redirect articles opened from the table of contents.
09/28/2022Kate Mueller
These fixes address bugs with private domain reCAPTCHA, inherited restrictions, default login pages, and the Zendesk import.
09/27/2022Kate Mueller
Our 2021 customer favorite survey feature is here: Broken Links Report! We were so excited we also created a new Tools menu. ;)
09/07/2022Kate Mueller
We've added a more detailed progress bar and confirmation message to the readers import process.
09/01/2022Kate Mueller
Widget 2.0 now has an option to avoid recommending articles which only have learned bias.